International Journal of Information and Communication Technology Research
مجله بین المللی ارتباطات و فناوری اطلاعات
International Journal of Information and Communication Technology Research
Engineering & Technology
http://ijict.itrc.ac.ir
1
admin
2251-6107
2783-4425
doi
1652
25391
en
jalali
1397
3
1
gregorian
2018
6
1
10
2
online
1
fulltext
en
Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector
فناوری اطلاعات
Information Technology
پژوهشي
Research
The technological advancement has tremendously evolved over the last two decades with continuing changes throughout their system and communication practices. The association between the elements of communication technology and service performance, however, has yet to be explored with special focus on employee empowerment from an organizational behavior point of view. This research’s main aim is examine the impact of communication technology practices on service performance in the Information Technology (IT) sector. Therefore the mixed method research approach has been selected for the purposes of this study. 20 interviews have been conducted with experts in the field from the Iran Telecommunication Research Centre. 254 data samples were collected from IT sector employees in Iran. Data was used to test the conceptually developed model via the structural equation modeling-partial least square (SEM-PLS) approach. Based on the qualitative data, communication technology practices can be grouped into six areas including technology application, technology of equal opportunity, individual ability in technology, individual knowledge and attitudes towards technology, technological infrastructure, and security. The results show that among other factors, those variables related to technology application, individual knowledge and attitudes towards technology, organizational infrastructure for technology, and technology security have a positive impact on employees’ empowerment; whereas technology application has a reverse effect. Moreover, the present study’s results show that employee empowerment has a significant relationship to service performance in the ITsector.
Employee’s Empowerment, Communication technology, Information Technology, Performance-based metrics
45
55
http://ijict.itrc.ac.ir/browse.php?a_code=A-10-537-1&slc_lang=en&sid=1
Rouhollah
Nasiri
nasiri@itrc.ac.ir
10031947532846001061
10031947532846001061
No
Department of Management, Faculty of Literature and Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran
Ali
Mollahosseini
amolahosseini@uk.ac.ir
10031947532846001062
10031947532846001062
Yes
Department of Management, Faculty of Management and Economics, University of Shahid Bahonar, Kerman, Iran
Sanjar
Salajegheh
s.salajeghe@iauk.ac.ir
10031947532846001063
10031947532846001063
No
Department of Management, Faculty of Literature and Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran
Ayyub
Sheikhy
Sheikhy.a@uk.ac.ir
10031947532846001064
10031947532846001064
No
Department of Statistics, Faculty of Mathematics and Computing of Shahid Bahonar, Kerman, Iran